Refund Policy

At Yellow 24HR Mobile Tyre Fitting London, customer satisfaction is our top priority. If you are not completely satisfied with our services or products, we are here to help. Please read our refund policy carefully to understand your rights and our obligations.

Service Refunds

1. Cancellation:

   • Before Service Commencement: You may cancel your booking up to 24 hours before the scheduled appointment time for a full refund. Cancellations made less than 24 hours before the appointment may incur a cancellation fee.
   • During Service: If our technician has already started the service, refunds will not be available. However, we will strive to address any concerns or issues to your satisfaction.

2. Service Issues:

   • If you experience any issues with our service, please contact us immediately. We will investigate the issue and, if deemed appropriate, provide a refund or offer to rectify the problem.

Product Refunds

1. Defective Products:

   • If you receive a defective tyre or any other product, please notify us within 14 days of the purchase date. We will arrange for a replacement or issue a refund upon receiving the defective product.

2. Incorrect Products:

   • If you receive an incorrect product, please contact us within 14 days. We will arrange for the correct product to be delivered and the incorrect product to be returned.

3. Product Return Conditions:

   • Products must be unused, in the same condition that you received them, and in the original packaging. Tyres that have been fitted cannot be returned unless they are found to be defective.

Refund Process

1. Contact Us:

   • To initiate a refund, please contact our customer service team at [your email address] or [your phone number]. Provide your order details and the reason for the refund request.

2. Evaluation:

   • Once we receive your request, we will inspect the returned product or review the service issue. We will notify you of the status of your refund within a reasonable timeframe.

3. Refund Method:

   • Approved refunds will be processed using the original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.

Contact Us

If you have any questions about this privacy policy, please contact us at:

Yellow 24hr Mobile Tyre Fitting London

Address:Mobile Tyre Fitting Service London, Docklands Business Centre, 10-16 Tiller Road, London, E14 8PX

telephone:0203 633 9533

email:info@yellowtyres.co.uk

Effective Date: 27/05/2024